If you have an accident or breakdown during a Barguts Tours hire, call the emergency contact number straight away, then follow the standard steps for your situation. This guide covers what to do in each case.
Stop the vehicle safely, check for injuries, and call Barguts Tours immediately. For a road traffic accident in Kenya, call the police on 999 or 112 if there is injury, significant damage, or a dispute with another driver.
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Photograph the scene, including both vehicles, the road position, and any visible damage, before anything is moved. These photos support the insurance claim and protect you if the circumstances are disputed later.
Move the vehicle off the road if it is safe to do so, and call Barguts Tours. Confirm with the team whether roadside assistance or a replacement vehicle is included, and what the expected response time is for your location.
For a route outside Nairobi, response times are longer than in the city. Save the emergency contact number before you leave, and keep the rental agreement with you, since it lists the contact details.
Third-party insurance is included on every Barguts Tours hire, as a statutory requirement in Kenya. It covers damage to other people and their property, not damage to the hired vehicle itself.
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Collision Damage Waiver (CDW), where added, caps your liability for damage to the hired vehicle at a fixed excess. Without CDW, you are responsible for the full repair cost. The pre-pickup condition report and your own photographs from collection are the evidence used to settle any dispute about pre-existing damage. For the full pickup documentation process, see the rental car inspection checklist.
Call Barguts Tours first, then the police if there is injury, significant damage, or a dispute. Keep the rental agreement with you, because it lists the emergency contact number.
Confirm this at booking. Ask what the replacement vehicle policy is and what the expected response time is for your route, before you rely on it.
Contact Barguts Tours on WhatsApp to confirm the breakdown and claims procedure before you travel.
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